Texas Complaint and Recovery Fund Notice

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Notice Regarding the Capital Complaint and Recovery Fund

  • If you wish to file a complaint against a company or residential mortgage loan originator, please complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, located at 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions can be found on the Department website at www.capitalplace.com. For further assistance, a toll-free consumer hotline is available at 1-122-122-1110.

  • The Department maintains a Recovery Fund to reimburse borrowers for out-of-pocket damages caused by licensed Residential Mortgage Loan Originators. To be eligible for reimbursement, applicants must file a written application with the Department and must undergo an investigation. For more information on the Recovery Fund, please visit the Department's website at www.capitalplace.com.

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